OUR LOCATION

La Joya
Playa del Carmen, Q.R. 77716
Mexico

HOURS OF OPERATION

Monday - Friday | 10a-12p & 4p-6p

Saturday | 9a - 6p

Sunday | By Request & Add’l Fee

*APPOINTMENT ONLY*

Extended hours are available upon request for an additional fee.

FREQUENTLY ASKED QUESTIONS

What is the refund/cancellation policy?
If you cancel your appointment within 24 hours, you will receive a full refund OR you may reschedule for another time. You will not receive a refund for same-day cancellations/no-shows. You have the option to cancel or reschedule in your confirmation email.

What type of makeup do you use?
We use a variety of makeup brands from reputable, socially responsible companies. A few favorites are: RCMA, Ben Nye, Graftobian, NARS, MAC and ColourPop.

Do lashes come with the service?
Yes, lashes are provided with all services. The artist will use her discretion and choose the best option based on what she has available. Feel free to bring your favorite with you if you'd like!

How long do the lashes last?
We use KISS lash adhesive (NEVER hair glue). We recommend taking the lashes off before bed by simply pulling them gently from outer to inner corner. Clients have worn them for days although this is beyond our recommendation.

Do you provide lipstick to go?
We provide the longest-wearing lipstick possible. History has proven that most clients rarely used the lipstick swatch that was given to them or just simply threw it away so we have stopped giving to-go swatches. 

How can I be sure that the color will match my skin?
We have a wide array of foundation shades and powders to match all skin tones. You can also view the photos on our Instagram page (linked below) to view the clientele we have serviced that has a similar tone to yours.

How do I book an appointment?
All appointments must be booked online by clicking "Book Appoinment" in the Navigation Bar. We ask that you please check the website for availability before calling or texting, we keep the schedule up to date at all times. Any calls, texts or social media messages requesting appointments will be redirected to the website. 

Can I book an appointment outside of the posted hours?
Yes! Please request the appointment time you'd like via the contact form below, a call or text and you will be provided a special link to book your appointment. 

Will you come to my HOME/PRIVATE RESIDENCE for a non-bridal service?
Sorry, not at this time! We have a studio location for your convenience and ours in a security controlled/surveilled environment.

What forms of payment do you accept?
We accept cash, all major credit cards, Zelle, PayPal and CashApp. NO CHECKS.

Do I have to put down a deposit?
We require payment for the full amount of your service upon booking your appointment. We do this so you can truly enjoy every moment of your service experience. Cash tips are greatly appreciated. Mexican Pesos are accepted as well.

How long will the makeup last?
We guarantee it will last for up to 16 hours, keeping in mind humidity & temperature. We always recommend washing your face before bed. Clients have worn makeup for 1-2 days but we are not responsible for any allergic reactions or breakouts beyond the recommended time.

Can I use my own makeup?
Sure you can! However, this choice does not affect the price.

How do I wash it off?
We recommend using a makeup remover wipe first, then washing your face with your favorite facial soap and warm water. 

Do you offer discounts?
Our discount policy is mentioned here. 

Why you don't answer Instagram/Facebook direct messages?
All of our information is available here on our website. A response via social media is not guaranteed as there is an overflow of messages. The fastest and most efficient way to connect is through the website or via email.